References

Service configuration

After installing the Service Management Connector product, the way the product handles alerts can be configured. A new installation generates a default Service Management Connector configuration file that contains a link template.Using this template to configure a link, a connection between the source- and target system, is done by modifying the configuration file. The configuration file describes the connection specific parameters of the source- and target system.

Setup and configure the Service configuration file

In the configuration file the configuration of the service is done, like the source- and target application, intervals, path to the mapping file and credentials.

The configuration file should be named TheBackbone.SMConnector.exe.Config.

File structure

The code section below shows the file structure to be used.

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
    <configSections>
        <section name="ApplicationConfiguration" type="TheBackbone.SMConnector.Configuration.ApplicationConfiguration, TheBackbone.SMConnector, Version=3.0.0.0, Culture=neutral, PublicKeyToken=null" allowLocation="true" allowDefinition="Everywhere" allowExeDefinition="MachineToApplication" overrideModeDefault="Allow" restartOnExternalChanges="true" requirePermission="true" />
    </configSections>
    <applicationConfiguration>
        <connectorConfiguration 
          logLevel="INFO">
            <link
               id="1" 
               mappingFile="C:\Program Files\The Backbone\Service Management Connector\mapping-SCOM-TOPdesk.xml">
                 <connection
                    id="1"
                    connectionType="SCOM"
                    pollingInterval="60" 
                    server="SRVSCOM01.contoso.lan"
                    domain="contoso.lan"
                    user="scomadmin"
                    password="password"
                    newResolutionState="20"
                    newResolutionStateIncValue=""
                    sdkWindowSize="10"
                    cache="Configuration"/>
                  <connection
                    id="2"
                    connectionType="TOPdesk"
                    server="https://SRVTOPdesk.contoso.lan"
                    domain=""
                    authenticationMethod="applicationPassword"
                    user="username"
                    password="application password"/>
            </link>
        </connectorConfiguration>
    </applicationConfiguration>
    <startup>
        <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.7.2" />
    </startup>
</configuration>

Explanation of elements

Name Description Count Attributes
connectorConfiguration Element used for configuration of the connection 1 – loglevel
link Element for the link between two application 1 or more – id
– mappingFile
connection Element for configuring the target connection 1 or more – id
– connectionType
– pollingInterval
– server
– domain
– user
– password
– newResolutionState
– newResolutionStateIncValue
- sdkWindowSize
– cache
– port
– subscription
– filter
subscription Element for specifying Azure subscription 1 or more – id
filter Sub element of subscription 1 or more – id
– value
Refer to TOPdesk developers for information on how to create an application password.

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