After installing the Service Management Connector product, the way the product handles alerts can be configured. A new installation generates a default Service Management Connector configuration file that contains a link template.Using this template to configure a link, a connection between the source- and target system, is done by modifying the configuration file. The configuration file describes the connection specific parameters of the source- and target system.
In the configuration file the configuration of the service is done, like the source- and target application, intervals, path to the mapping file and credentials.
The configuration file should be named TheBackbone.SMConnector.exe.Config.
The code section below shows the file structure to be used.
Refer to TOPdesk developers for information on how to create an application password.